The accreditation process consisted of two parts. Firstly, an on-line customer ­survey and secondly, a visit to Connect-up, from a Capita Children’s Services Assessor. The outcome was successful and accreditation was awarded. Connect-up would like to thank all those who took part in this survey. We are delighted with the feedback.

There is a prevailing sense that Connect-up are professional, friendly, helpful, knowledgeable, efficient and above all, patient and reassuring, supporting a good relationship between Connect-up and our customers which is re-enforced by the use of staff names in some of the comments.