Q: What's the position of Connect-Up on transferring existing enterprise staff?

A: Connect Up has entered into negotiations under the TUPE framework.

Q: Where can I get a copy of your SLA agreement?

A: Please click on the link Connect-Up SLA contract to view or select save to download a copy.

Q: Where are Connect-Up support staff based?

A: Support is provided out of our Armley office (LS12 4JS)

Q: Are all Connect-Up staff CRB checked and can you provide certificate numbers?

A: Yes all Connect-Up staff who attend site are CRB registered and you can have the number.

Q: Can you provide local reference sites that we can call?

A: Yes just call us on 0113 2631904 and we will gladly give you details of a local reference site.

Q: Do you offer support on curriculum networks?

A: Yes Connect Up has been providing curriculum support to schools in Leeds for over 10 years.

Q: Is Connect Up able to provide remote support?

A: Yes Connect Up has a dedicated link into the LLN network for remote purposes.

Q: Can Connect Up provide remote backup?

A: Yes Connect Up can offer remote backup and we are currently negotiating for the most cost effective pricing from the supplier.

Q: Will Microsoft applications be supported?

A: Connect Up support ALL elements of your SIMS network within the support contract including AVCO, Anti Virus, Word, Excel and your operating systems.

Q: Will all modules of the Sims net suite be supported?

A: Yes. All modules including Dinner Money, Assesment, Behaviour Management and Attendance are included in the support contract.

*Note: Some modules of Sims (for example Dinner Money) require licencing and yearly support direct from Capita. In order to best support your school we strongly suggest you continue to purchase these but any questions can be directed to our Sims team on 0113 2631904.