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News from Connect-Up Ltd
 

09:30 23/02/10 Internet Security Licence Issue

Over the holidays Leeds Learning updated their security licence on the Leeds Learning Portal which causes users to receive a message asking them to “continue” or cancel.

This issue is resolved via an automated update from Microsoft and will decrease over the coming few days as your workstations receive the updated files and are reset.

Whilst this update is being applied across Leeds your users can still access the LLN portal by pressing “continue” or “Yes” on the security alert page/window which appears and then work normally.

Several schools received an email to inform them that their server was pointing to the backup LLN update server (which does not have this required update) and we are addressing these as they arise.

If you would like to download the file directly from Microsoft please click the link below:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=19c4ae49-1127-4537-9e91-35f81d20bce6

This demonstrates the importance of Microsoft updates running on your network which we have been installing over the last 9 months however we do recognise there are several schools still with issues and we will be working closely with them to resolve this issue. Darren Rose - Sims Team

09:15 1/07/09 Service Announcement

" We are currently experiencing high levels of calls to our help desk due to extreme weather conditions. From Monday the 6th July additional support resource will be available to address the backlog and ensure that customers support calls will be answered by a human." Darren Rose- Sims Team

 

10:30 1/05/09 March Updates

" To the point of publication, Connect Up has completed over 90 updates within Leeds and we are on target to complete all updates of all signed customers by friday 8th May. If you are a Connect Up customer and you have not yet received the update we will be contacting you on Tuesday 5th May with prosed install days and times. The updates are currently being carried out outside of working hours by Connect Up staff." Darren Rose- Sims Team

 

10:00 1/05/09 March Updates

" For those customers who performed the March update independantly, please be aware that Capita has released a new version of the update to address some issues. The latest version should be 7.118 which is displayed on your startup screen. If you find you have version 7.116 please repeat the SOLUS process or alternatively call the Sims support desk.." Darren Rose- Sims Team

 

10:00 30/04/09 New MIS staff announcement

" Connect Up Ltd is very pleased to welcome Rob Thompson as Sims Analyst. Rob's main role will be to work with High Schools on projects and any outstanding in-depth issues and also to work closely within the team to support the new MIS Framework Agreement. Connect-Up would also like to welcome Greg Hastings to the MIS team. Greg is a valued addition to the helpdesk team and will be working closely on the upcoming SQL database migrations." Glen Kilburn- General Manager

10:00 27/03/09 Connect Up and the TUPE of Enterprise Staff

" Connect Up is within the TUPE process however there is a slight delay as we are awaiting clarification from Education Leeds. We thank our customers for their patience and we will post an update once we have further information" Glen Kilburn- General Manager

09:56 16/02/09 Connect Up successful in bid for new MIS Framework

" Following a lengthy process Connect Up is pleased to announce that we have successfully tendered for the MIS Framework agreement in Leeds LEA. As one of the three approved suppliers, Connect Up is the only Leeds base company to meet the requirements and successfully demonstrate a high level of sims support to schools in the Leeds area.This accreditation demonstrates the ongoing commitment of Connect Up to seek the highest possible standards for our customers." Mark Driver - Managing Director

For specific examples of questions asked on our Sims support, with answers, please click on the FAQ link.

09:56 08/08/08 Connect Up announces inclusion of the new green pc range.

"Following extensive investigation Connect Up is pleased to announce the inclusion of the Stone brand of PC's, Laptops and Servers. This decision was taken on the grounds that Stone fulfilled the key requirements of a Connect Up partner, Commitment to the environment, quality of product, value for money and after sales care and support."Dave Barber - Sales Manager

 

10:25 02/06/08 Connect Up launch Short throw HD solution

"As part of an ongoing policy of creating high end product solutions, Connect Up are pleased to announce the release of the new high resolution projector package for sports halls and classrooms. With a short throw high resolution projector and custom built audio visual plate the customer is able to obtain the very highest resolution images available for use with either interactive whiteboards or large drop down screens." Dave Barber - Sales Manager

 

12:00 05/05/08 Connect Up launch new customer support portal

"Following close communication with our customers, Connect Up is please to announce the inclusion of a remote support ticket system integrated with our in-house customer support management software. This allows customers the ability to raise support tickets and monitor resolution and provide realtime feedback on any support issues."  Mark Driver - Managing Director

 

09:24 07/04/08 Connect Up obtains Construction Line accreditation

" Following a lengthy process Connect Up is pleased to announce the obtaining of the Construction Line accrediation which confirms Connect Up has met pre-qualified requirments appropriate to public and private sector procurement.This accreditation demonstrates the ongoing commitment of Connect Up to seek the highest possible standards for our customers." Mark Driver - Managing Director

 

 
 Page last updated: 26-feb-10 © 2009 Connect-Up Ltd