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09:30
23/02/10 Internet Security Licence Issue
Over the holidays Leeds Learning updated their security
licence on the Leeds Learning Portal which causes users
to receive a message asking them to “continue”
or cancel.
This issue is resolved via an automated update from
Microsoft and will decrease over the coming few days
as your workstations receive the updated files and are
reset.
Whilst this update is being applied across Leeds your
users can still access the LLN portal by pressing “continue”
or “Yes” on the security alert page/window
which appears and then work normally.
Several schools received an email to inform them that
their server was pointing to the backup LLN update server
(which does not have this required update) and we are
addressing these as they arise.
If you would like to download the file directly from
Microsoft please click the link below:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=19c4ae49-1127-4537-9e91-35f81d20bce6
This demonstrates the importance of Microsoft updates
running on your network which we have been installing
over the last 9 months however we do recognise there
are several schools still with issues and we will be
working closely with them to resolve this issue. Darren
Rose - Sims Team
09:15
1/07/09 Service Announcement
" We are currently experiencing
high levels of calls to our help desk due to extreme
weather conditions. From Monday the 6th July additional
support resource will be available to address the backlog
and ensure that customers support calls will be answered
by a human." Darren Rose- Sims Team
10:30
1/05/09 March Updates
" To the point of publication,
Connect Up has completed over 90 updates within Leeds
and we are on target to complete all updates of all
signed customers by friday 8th May. If you are a Connect
Up customer and you have not yet received the update
we will be contacting you on Tuesday 5th May with prosed
install days and times. The updates are currently being
carried out outside of working hours by Connect Up staff."
Darren Rose- Sims Team
10:00 1/05/09
March Updates
" For those customers who performed
the March update independantly, please be aware that
Capita has released a new version of the update to address
some issues. The latest version should be 7.118 which
is displayed on your startup screen. If you find you
have version 7.116 please repeat the SOLUS process or
alternatively call the Sims support desk.." Darren
Rose- Sims Team
10:00 30/04/09
New MIS staff announcement
" Connect Up Ltd is very pleased
to welcome Rob Thompson as Sims Analyst. Rob's main
role will be to work with High Schools on projects and
any outstanding in-depth issues and also to work closely
within the team to support the new MIS Framework Agreement.
Connect-Up would also like to welcome Greg Hastings
to the MIS team. Greg is a valued addition to the helpdesk
team and will be working closely on the upcoming SQL
database migrations." Glen Kilburn- General
Manager
10:00
27/03/09 Connect Up and the TUPE of Enterprise Staff
" Connect Up is within the TUPE
process however there is a slight delay as we are awaiting
clarification from Education Leeds. We thank our customers
for their patience and we will post an update once we
have further information" Glen Kilburn-
General Manager
09:56 16/02/09 Connect
Up successful in bid for new MIS Framework
" Following a lengthy process
Connect Up is pleased to announce that we have successfully
tendered for the MIS Framework agreement in Leeds LEA.
As one of the three approved suppliers, Connect Up is
the only Leeds base company to meet the requirements
and successfully demonstrate a high level of sims
support to schools in the Leeds area.This accreditation
demonstrates the ongoing commitment of Connect Up to
seek the highest possible standards for our customers."
Mark Driver - Managing Director
For specific examples of questions asked on our Sims
support, with answers, please click on the FAQ
link.
09:56 08/08/08
Connect Up announces inclusion of the new green pc range.
"Following extensive investigation
Connect Up is pleased to announce the inclusion of the
Stone brand of PC's, Laptops and Servers. This decision
was taken on the grounds that Stone fulfilled the key
requirements of a Connect Up partner, Commitment to
the environment, quality of product, value for money
and after sales care and support."Dave
Barber - Sales Manager
10:25 02/06/08
Connect Up launch Short throw HD solution
"As part of an ongoing policy
of creating high end product solutions, Connect Up are
pleased to announce the release of the new high resolution
projector package for sports halls and classrooms. With
a short throw high resolution projector and custom built
audio visual plate the customer is able to obtain the
very highest resolution images available for use with
either interactive whiteboards or large drop down screens."
Dave Barber - Sales Manager
12:00 05/05/08
Connect Up launch new customer support portal
"Following close communication
with our customers, Connect Up is please to announce
the inclusion of a remote support ticket system integrated
with our in-house customer support management software.
This allows customers the ability to raise support tickets
and monitor resolution and provide realtime feedback
on any support issues." Mark Driver
- Managing Director
09:24
07/04/08 Connect Up obtains Construction Line accreditation
" Following a lengthy process
Connect Up is pleased to announce the obtaining of the
Construction Line accrediation which confirms Connect
Up has met pre-qualified requirments appropriate to
public and private sector procurement.This accreditation
demonstrates the ongoing commitment of Connect Up to
seek the highest possible standards for our customers."
Mark Driver - Managing Director
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