SIMS Support.

We have been recognised as an official SIMS accredited support team for more than 5 years. The SIMS Accreditation Service is there to ensure that schools using the software receive the best quality in both support and training. SIMS Accreditation recognises those SIMS support teams providing high quality support to schools and aims to further develop the services they offer.

What can we do for you?

SIMS Accredited Help Desk

Our highly skilled SIMS accredited team will resolve issues in the most appropriate and timely way, ensuring limited down time. This could be via our help desk or on-site with an engineer at your school.

Regular System Backups

With a dedicated engineer, we ensure that everything important is backed up and stored safety so you don't have to.

Customer Portal

Our remote monitoring and management software gives your school the most powerful solution for logging tickets and view live updates.


The Connect-Up SIMS & FMS Support Team recognise that schools need to be aware of all that SIMS/FMS can deliver, training provides a vital mode for school staff to be able to use SIMS/FMS more efficiently and effectively.

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"In relation to the work of Connect-Up, we are really pleased with the level of support that we receive, and I recognise that we absolutely made the right decision to switch providers."

James Ramsden The Gorse Academies Trust