How SIMS helps schools every day.

SIMS provides school teams with the tools they always knew they needed but never had. Once implemented, SIMS surprises them with how easy and quick it is to efficiently manage school life and drive improvement. Whether you want to shake up your school MIS or just get more from SIMS, we can help and we’ll be here for you every step of the way.

Why SIMS for your school?

SIMS is now trusted by thousands of schools throughout England, Wales and Northern Ireland.  It helps them to run efficiently every day, with a strong focus on teaching and learning, improving attainment and streamlining office tasks.

If you are looking for ways to gain powerful insights from your school’s data and improve your everyday operations, SIMS has the functionality and features that primary schools can trust and rely upon.

Focus on teaching

With SIMS your teachers will reduce the time spent on administrative tasks and be free to plan and teach fantastic lessons.  Tools within SIMS are positively received and confidently used by teachers who are able to do what they love most, teach.  SIMS also supports teacher retention through a reduced workload, improved communication and an easier way to manage pupil and school information.

Bring data to life

Multiple spreadsheets or information filed away on paper is now a thing of the past for primary schools using SIMS.  With the power to bring all the data and insights you need together into one place, SIMS makes school information easy to access and simple to understand.  It brings primary school data to life for informed, impactful decision making and saves time for school staff.

Get ready for reporting and inspections

If reporting takes hours, or it takes weeks to prepare for an inspection, SIMS lightens the load for schools.  Not only will SIMS store and quickly gather all the information you need, but it will also present it intuitively, making it easy to understand and analyse, helping you identify areas to showcase or improve on.  In addition to enabling schools to track performance in detail for reporting and inspections, SIMS also provides schools with the framework to safeguard pupils and provide evidence of doing so.

What can we do for you?

SIMS Accredited Help Desk

Our highly skilled SIMS accredited team will resolve issues in the most appropriate and timely way, ensuring limited down time. This could be via our help desk or on-site with an engineer at your school.

Regular System Backups

With a dedicated engineer, we ensure that everything important is backed up and stored safety so you don't have to.

Customer Portal

Our remote monitoring and management software gives your school the most powerful solution for logging tickets and view live updates.

Training

The Connect-Up SIMS & FMS Support Team recognise that schools need to be aware of all that SIMS/FMS can deliver, training provides a vital mode for school staff to be able to use SIMS/FMS more efficiently and effectively.

SIMS Support.

We have been recognised as an official SIMS accredited support team for more than 6 years. The SIMS Accreditation Service is there to ensure that schools using the software receive the best quality in both support and training. SIMS Accreditation recognises those SIMS support teams providing high quality support to schools and aims to further develop the services they offer.

SIMS Accreditation.

SIMS is a central data source, allowing schools to collate, edit and analyse information, so helping to build a complete picture of every pupil and staff member, and make real-time decisions based on evidence. Key data is recorded for individual attendance, progress, behaviour, achievements and Special Educational Needs.

The accreditation process involves a rigorous period of self-assessment to ensure services and internal processes are optimised to provide each school with the best quality support and training, observation and assessment of consultants in school visits, followed by a comprehensive feedback survey completed by key members of the schools. Areas for assessment include helpdesk support, training, communication, customer care, business operations, service improvement, and resource management, with development plans for future enhancements.

The 2018 - 2020 Accreditation Award Trophy

 

Criteria

Primary

Secondary

Overall

How proactive has the support team been in furthering your school's use of SIMS.

4.40

4.29

4.39

How would you rate your support team's overall level of customer service in terms of politeness, helpfulness and approachability of the team members.

5.22

5.14

5.21

Value for money of your SIMS support service.

4.76

4.71

4.76

Overall quality of your SIMS Support Service.

4.93

4.86

4.92

"The technical and day to day issues are dealt with professionalism with excellent knowledge of all areas arising. Can rely on support always no matter how small or complex."

"Have used Connect-Up since at least 2007 and any problems we have had have been sorted out quickly and efficiently."

"I started in my current position in April of this year and have had experience of using another company for my SIMS support. Overall the team which we are using are as helpful as they can be."

"We have a very good working relationship with Connect Up who provide our SIMS support. If we have any queries they are only a phone call away."

We'd like to take this moment to say a big thanks to all those who commented on our service. An enormous amount of hard work goes into the lead up to, during, and after the process, which is why Connect-Up Support is delighted to have achieved this accreditation once again.


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"In relation to the work of Connect-Up, we are really pleased with the level of support that we receive, and I recognise that we absolutely made the right decision to switch providers."

James Ramsden The Gorse Academies Trust